Below information is a quick overview of important information to understand when filling out the order forms.

 

FULL SIGN REPLACEMENT OF SHIELD AND LETTERS

 

PRODUCT ONLY and MAKE & SHIP Order Forms

• Please fill out the complete order form in its entirety.

• Provide Landlord criteria via email.

• If the size of the sign is already known, please provide the height/width of the shield and height/width of the letterset needed.

• If a rendering/overlay is requested/order through Stratus, the customer's installer must provide survey information.

  • Stratus survey documents required are Building Elevation and Wall Sign/Channel Letter survey. This will provide the appropriate measurement of the space available for building signage.

  • If building signage is on a raceway, we will need the specific color to provide raceway that accurately matches the building. (i.e. PMS or SW color reference)

    • Providing the color as green, gray, brown, etc... is not acceptable due to the array of colors available on the spectrum using these name types.

  • Provide photos of the full elevation and close photos of the full sign.

• If requested to replace one new letter or shield, we will need to know the height, width and depth of the existing letter or shield along with the trim cap size. We will also need to know the color of the existing letters.

• If the sign is on a raceway, we will need to know the depth of the raceway and how the letter or shield is mounted.

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TRACINGS/RUBBING INSTRUCTIONS - SHIELD AND LETTERS (FACE REPLACEMENT WITH TRIM CAP ONLY)

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PRODUCT ONLY and MAKE & SHIP (FACE REPLACEMENT WITH TRIM CAP ONLY)

• Please fill out the complete order form in its entirety.

• If Stratus is requested to only manufacture the face and trim cap for a shield or letter, we will need a tracing of the item being replaced. Important: Please do not send the "actual" face from the site as face will not be returned to the sender

  • Please trace each item "entirely" on 1 LARGE piece of paper if possible.

    • Taping sheets of paper together can cause some issues with sizing so please use one continuous sheet.

    • If there is no other way but to tape the paper, the paper must be taped prior to creating the tracing and then folded while still taped and mailed to Stratus.

• Place the letter or shield on paper face down and create rubbing/tracing.

  • Note the height and width of the shield or letter, the thickness of the existing trim cap and the color of the letter and trim on the paper.

    • Mail rubbing/tracing to:
      Stratus
      Attn: Tommy Garcia
      147 Litton Dr.
      Lexington, SC 29073

 

Provide tracking number once mailed to Stratus.

Request must include tracking #, Store #, Address, and measurements on package and rubbings/tracing

 

**Please note if Stratus is provided with a tracing with incorrect measurement information causing the faces not to securely fit on the existing field sign, the customer/customer's installer is responsible for the incorrect signage manufacture. The customer/customer's installer is also responsible for providing a new tracing with correct measurements and purchasing a new replacement. **

 

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VINYL ONLY ORDERS - SHIELD AND LETTERS

 

PRODUCT ONLY/MAKE & SHIP (VINYL ONLY)

• Please fill out the complete order form in its entirety.

• If Stratus is requested to manufacture the "vinyl only" for a shield or letter, we will need a tracing of the item being replaced.

  • Please trace each item "entirely" on 1 LARGE piece of paper if possible.

    • Taping sheets of paper together can cause some issues with sizing, so please use one continuous sheet.

    • If there is no other way but to tape the paper, the paper must be taped prior to creating the tracing and then folded while still taped and mailed to Stratus.

  • Place the letter or shield on paper face down and create rubbing/tracing.

    • Note on the paper the height and width of the shield or letter, the thickness of the existing trim cap and the color of the letter and trim.

    • There may need to be some field trimming to make sure the vinyl application is flat without bubbles. To prevent field trimming, we need the tracings to be as accurate as possible, especially for the shield as those are multiple vinyl layers being applied.

  • Mail rubbing/tracing to:
    Stratus
    Attn: Tommy Garcia
    147 Litton Dr.
    Lexington, SC 29073

 

Provide tracking number once mailed to Stratus.

Request must include tracking #, Store #, Address, and measurements on package and rubbings/tracing

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FULL SIGN REPLACEMENT - PYLON FACES/TENANT PANEL

 

PRODUCT ONLY and MAKE & SHIP order forms

• Please fill out the complete order form in its entirety.

• Provide Landlord criteria via email.

• If the size of the sign is already known, please provide the height/width of the shield and height/width of the letterset needed.

• If a rendering/overlay is requested/order through Stratus, the customer's installer must provide survey information.

  • Stratus survey document needed will be Pylon Tenant Panel survey form. This will provide the appropriate measurement of the space available for signage as well as the retainer/frame.

  • Provide photos of the tenant space on pylon.

  • If there is a specific color needed for the panel, we will need to know that color (example landlord requires a white panel with blue letters. Please provide the PMS or SW color number).

  • If the sign is on an aluminum routed panel, we will need to know how the panel is mounted.

 

 

VINYL ONLY ORDERS - PYLON FACES/ TENANT PANEL

 

PRODUCT ONLY/MAKE & SHIP (VINYL ONLY)

• Please fill out the complete order form in its entirety.

•  Provide Landlord criteria via email.

  • We will need the customer's installer to provide survey information

  • Stratus survey document needed will be Pylon Tenant Panel survey form. This will provide the appropriate measurement of the space available for the vinyl.

  • Provide photos of the tenant space on pylon.

• If there is a specific color needed for the panel, we will need to know that color (example landlord requires a white panel with blue letters. Please provide the PMS or SW color number).

 

** There may need to be some field trimming to make sure the vinyl application is flat without bubbles. **